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About us

Frequently Asked Questions

Frequently Asked Questions

  1. Can I give my dog in training for a service dog?
    1. That’s not possible. Choosing a puppy is carried out based on an assessment of their genetic characteristics, important for a guide dog or service/therapy dog.
  2. How can I get a puppy for the puppy-walking program?
    1. For more information please contact the Association at e-mail: info@psivodici.hr or by phone 00385 1 4816-155.
  3. How long does the puppy-walking program last?
    1. The puppy-walking program takes on average one year, depending on which dynamics each dog matures.
  4. Who bears the cost of the dog in the puppy-walking program?
    1. All costs - food, medical care and the necessary equipment for a puppy - bears the Association.
  5. Are there any rules that we must abide while the dog is in the puppy-walking program?
    1. It is important that during the puppy-walking program the dog adapts to all circumstances in which people live, and to acquire good home training. In order to prevent shock, it is essential that the puppy acquires all the habits gradually.
  6. Do we receive any professional help during the puppy-walking program?
    1. During the puppy-walking program, program manager provides professional help, in order to prevent unwanted errors. The family is in constant contact with the program manager who is available for any questions about the proper upbringing of the puppy.
  7. What kind of dog is the best for training?
    1. In Croatia, we mostly use Labrador retrievers, and crossbreed Labrador retrievers and Golden retrievers, leading to the experience of the world where, for example, guide dogs are working for more than half a century.
  8. What is the role of service dogs?
    1. Therapy dogs are assigned in families of children with disabilities in order to improve their development processes, as well as a motivational factor for the often lengthy and not always facile exercises, communication development, play, and care for others. So far, they have shown extremely valuable results.
    2. Rehabilitation dogs as helpers for people in wheelchairs have an irreplaceable role in improving their life quality. Their assistance is based on lifting and bringing objects, opening the doors, assisting in the transfer from bed to wheelchair, turn on and off light, etc. They contribute to the independence of the person in the wheelchair from other family members.
  9. What are the requirements for getting a guide dog?
    1. Each blind person, who has mastered the basics of orientation in environment, has the right to get a guide dog. It is important to accept coexistence with a dog in the house, to be ready for guide dog training, and to behave as directed by the instructor. Mutual friendship is the foundation for the successful creation of good relations, loyalty, and love.
  10. How long does it take to get a service dog?
    1. That depends on the possibility of matching characteristics of trained dog in relation to the personalities of the potential user. The time spent on the waiting list can be short, but sometimes people or children can wait even for two years.
  11. How does the dog know where to go?
    1. Guide dog looks but does not think instead of a blind person. During the training, the dog learned 50 commands that represent movement directions, bypassing the obstacles, such as finding zebra crossings, stairs. . . Therefore, the user determines the direction of movement.
  12. What happens when the dog stops working?
    1. It is one of the most difficult issues that each service dog user is faced with. If this does not happen suddenly, then the users are prepared for the dog to retire at age 9. There is a possibility that the dog stays in a wider circle of users’ family, or the Association finds a suitable accommodation. The Association takes care of the dog as long as he lives - covers costs of food and medical care.
  13. How can I become a volunteer?
    1. Anyone who feels the need to do something socially useful can join us:
      • as helpers to blind people-guide dog users - in some emergency situations;
      • as families or as individuals in puppy walking program that devote a year, raising and caring for the future service dog;
      • in the preparation and organization of promotional events, which aim is to sensitize society and to raise funds for the future activities.
  14. What is the difference between training the dog and disciplining the dog?
    1. Education is crucial for programs of dogs’ humane role in life of people with disabilities when a dog has to think and make decisions what to do. When it comes to the disciplining, it is an absolute obedience and execution of command.
  15. How come service dogs are welcome in public transport?
    1. We live in a society that’s still not as civilized to accept that the owner responds to the behaviour of the dog. When we reach that level, we will be able to get pets in public transport the way it’s possible in Zagreb.
    2. According to the Law about free movement of a visually impaired person with guide dog (Official Gazette 131/98.) service dogs - guide dogs, assistance/therapy dogs, have the right to use all means of public transport, and to have free access to public places and facilities. Therefore, the dogs are at all these places because of the needs of their users, and not because of their desire to be in this place.
  16. Does the Association operate only in Zagreb?
    1. The seat of the Croatian Guide Dog and Mobility Association is in Zagreb, but the Association is working to satisfy the needs of all users in Croatia.